Whether your office is brand new to government or returning for another term, every new legislative session brings new goals and priorities. Set your staff up for a successful year by partnering with Leidos. As one the largest technology partners of the United States government, Leidos brings to you IQ: the most trusted CRM solution in the public sector. IQ is used by hundreds of legislative offices and government agencies across the country to process communications and casework for millions of constituents in every state of the Union.
Did you know?
IQ is the CRM of choice for 65% of Congress, 50% of U.S. Governors, and more than 100 federal, state, and local government agencies.
Hit the Ground Running
With so many federal, state, and local government offices already using IQ, it’s likely your staff are already familiar with how it works and can start processing requests from members of your community immediately. And if some staff have not yet used IQ, it’s easy to get them up to speed. IQ offers daily live training sessions and a comprehensive eLearning library that’s updated regularly for your convenience.
And IQ’s ready-made intuitive interface can be further customized to fit your office’s needs. A consultant dedicated to your office will ensure IQ is optimized for you and your staff.
Efficiency, Efficiency, Efficiency
IQ can help make your office even more efficient. With internal messaging, notes, and editing systems, you can easily keep tabs on projects and accurately monitor and record progress on casework and requests from members of your community. Some of the key features IQ uses to help your office easily streamline and track internal processes include:
- My Inbox: Filter, batch, and track messaging and deliverables in one centralized and convenient place to enhance each staffer’s workflow.
- Email campaigns and surveys: Create custom and user-friendly templates for outbound messages including eNewsletters, press releases, and surveys. IQ offers A/B testing and performance analytics so you know which messages are resonating most with your constituency.
- Social media integration: Post, respond to messages, and analyze engagement across multiple platforms, all without leaving IQ. IQ seamlessly integrates apps you’re already using including Facebook, X, Instagram, and YouTube.
- Scheduling and events: Coordinating schedules and event invitations among individuals and groups in your office is simple with IQ. The system puts all your calendars from Microsoft Outlook, Slack, and Eventbrite in one place so you’ll never miss an important event. It can also communicate with attendees, assign staff coverage, and more.
- Correspondence tracking: IQ tracks every constituent interaction, whether it’s a phone call, email, social media message, or letter. Through IQ, you can group and sort similar messages and can even suggest language based on your previous responses. It also keeps all your information about a constituent in one place so you can easily find their contact, latest messages, and any in-progress correspondence or requests.
How IQ is Different
IQ sets itself apart through unmatched data integration and best-in-class support. Many of the Leidos IQ team have worked in legislative offices themselves and know what it takes to have a successful term and have helped ensure IQ’s functions make your job easier.
- Data integration: IQ partners with data industry leader L2 to provide clean, vetted voter and constituent profiles. Through IQ’s intuitive data integration, you can track voter engagement, send outreach to hyper-specific audiences, and create interactive DataMaps that update in real time.
- Best-in-class support: When you sign on with IQ, your office gets a dedicated support team office to help you customize your IQ solution, train and onboard users, answer any and all questions. IQ support also includes:
- Live help desk available Monday-Friday from 8am-7pm EST. No chat bots EVER!
- Custom training curriculum with both onsite and virtual training.
- Comprehensive library of eLearning videos and files that’s updated regularly.
- Quick reference guides.
An Extension of Your Comms Team
In addition to IQ, Leidos also offers a comprehensive portfolio of supplemental communications tools, many of which are fully integrated into the IQ platform, empowering meaningful dialog between your office and the public. Our team has studied best practices of the most successful communications teams in government and we’ve hand-picked these solutions to complement the initiatives your team may already be working on.
- Web design: Your website will likely be the first, any maybe only, point of contact between your office and your constituency. Ensure your website effectively communicates your message through Leidos’ web services. Customize a website to your needs with a personalized design on a secure, widely-used, and user-friendly open-source Content Management System.
- Telephone town halls: Host Telephone town halls through IQ to communicate with your community, connecting with thousands of constituents at a time. IQ integration allows you to send surveys to participants after the live event and analyze data like survey responses and attendance. Even steps like promoting your event on your website and social media platforms is easily handled through IQ.
- Voter data: Effective communication with the public begins with clean, accurate voter data. Leidos partners with an industry leader to provide vetted voter profiles that seamlessly integrate into IQ, allowing your team access to essential information like contact information, voting records and participation, and demographic information. IQ also provides interactive graphics highlighting key data points and DataMapping from email surveys and campaigns.
- Digital advertising: Create customized and targeted ads directly to your community. Our digital ads are location-based so you can send your message to specific regions or even households. Digital ads can be utilized to promote upcoming events, announce legislative priorities, advertise constituent services, and communicate with less-engaged constituents.
- IQ texting: Engage with constituents directly on their phones with text messages sent through IQ. IQ’s integration can send mass texts, receive and respond to texts, and view contact and message history.
- TourTrackr: Streamline the process of booking tours of the Capitol. TourTrackr is fully integrated with IQ so you can receive and respond to thousands of tour requests all in one place. TourTrackr also keeps a record of tour requests and sends calendar reminders. TourTrackr is only available for Congressional offices.
Contact the Leidos IQ team today to hear why IQ is right for your office or request a custom demonstration.
