Top Features for Caseworkers

Features Caseworkers Love

IQ is built with dozens of features that make Caseworkers’ work more efficient and effective, leaving constituents more satisifed with their experience with your office.  Caseworkers around the country have spoken: Here are their top 8 favorite features in IQ.

Customize Emails without Leaving the Screen

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All Messages, One Tab

Follow-up with a Single Click

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Faster Replies to Incoming Emails

Replying to email just got quicker. For open incoming Service emails, a new “Reply” action is now available directly in the note.

Send Emails From IQ Using Your Personal Email Address

Communicate more clearly and personally—IQ supports sending emails from your own address if you would like to perosnailze and get replies sent directly your Outlook inbox while still keeping a record of the transaction in IQ.

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Drag & Drop Attachments

Forward Emails to IQ Database and Attach to the Case

This streamlines your workflow by reducing manual steps and ensuring all relevant communication is captured in one place.

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Email Multiple Agency Contacts—Without cc

IQ users can now address multiple agency contacts directly in the To: field, without needing to use cc. This simplifies message routing and ensures everyone receives the email as a primary recipient—perfect for group communications where everyone should stay equally informed.

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